Returns & Refunds

Returns

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in the condition you received it, and returned in its original packaging with all included hardware and documentation.

How to start a return

Contact us before sending anything back, and include your order number and the reason for the return. We will confirm the return address and give you a return reference. Items sent back without a confirmed return reference cannot be processed.

Return shipping costs

Return shipping is paid by the customer. You are free to choose your carrier. We recommend a tracked service: until the item reaches us it remains your responsibility, and we cannot refund a return that is lost in transit.

The original shipping cost paid on your order is not refunded.

Items damaged or faulty on arrival

This is different from a change of mind. If your order arrives damaged, incomplete, or does not work as described, contact us within 7 days of delivery with photographs of the item and its packaging. Where the fault is ours or the carrier's, we arrange and pay for the return, and we replace the item or refund you in full. Nothing in this policy limits the rights you have under applicable consumer law.

Refunds

Once your return arrives and has been inspected, we will tell you whether it is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take a few additional days to show the credit.

If a returned item arrives used, damaged, or incomplete, we may reduce the refund to reflect the loss in value, and we will tell you before doing so.

Cancelling an order

If your order has not yet been dispatched, contact us and we will cancel it and refund you in full.

Contact

Reach us through our contact page. Please include your order number in every message about a return.